Company Policy T & C's!

Once you have purchased your training on our shop, your balance for your training which is stated on product info is a non refundable or transferrable balance if you cancel your training for any service we offer. However if you let us know we can re-advertise & if replaced we can defer to a later date for you. We cannot refund any service.

Here at Happy Hounds DTS we appreciate that in life sometimes things happen that you cant control , because of this we offer Flexible Learning, so that if you miss a class, you can attend an alternate class with your dog. This can assist with illness or holidays

To book these please email the office on happyhoundsdts@yahoo.com

stating which classes you wish to replace.

Please note we can only offer a maximum of 2 Flexible Learner slots in the period of a 6 week course and a maximum of 1 flexible learner slot in the period of a 4 week course. If you miss one of your rearranged sessions we are unable to rearrange that session so it will unfortunately be lost

For a class to go ahead we need a minimum of 3 dogs to enrol. In the rare case that we do not have 3 enrolments on a class we may have to postpone, offer alternative dates or rearrange a class. We will contact you via email & phone if this is the case. In the case of Happy Hounds DTS needing to cancel a course due to lack numbers, they will defer all bookings but are not able to offer a refund
If you can't attend call us  or drop us an email at happyhoundsdts@yahoo.com

F0r the Company Complaints Procedure click here

For the Equal Opportunity & Diversity Policy click here

For our Privacy Policy click here